This privacy policy sets out how MySkin Boutiques uses and protects any information that you give MySkin Boutiques when you use this website.
MySkin Boutiques is committed to ensuring that your privacy is protected, and this hasn’t changed even in light of the recent European Data Legalisation. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MySkin Boutiques may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 29th June 2021.
We collect information about you that helps us to deliver our expert services and treatments safely, ethically and ensure they are right for you. We will also collect data on this website to process your order, manage your details, and, if you agree, to contact you about other products and services that we think may be of interest to you.
When you complete an enquiry form on our website or via the telephone, the information you provide will be entered into our client database, and be used to contact you regarding your enquiry, appointment arrangements or in regards to feedback or complaints. We will also contact you regarding other products, services and offers, but you can request for this to be stopped at any time (further details below). We may also use your information for analysis of our database, which contributes to improving our service, ensuring relevant clinic placements and being open at the best times for our clients.
MySkin Boutiques may share your email address to a company outside of MySkin Boutiques for social marketing purposes. However, this is not to market to yourself, but to identify other people who exhibit similar interests to you, or have the same concerns and looking to resolve these, so that we can market our services to them.
We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.
By agreeing to our Privacy Policy terms and conditions, you are agreeing to your data being used by MySkin Boutiques for contacting you in regards to your enquiry, treatments, offers and news via email, SMS and telephone. At any point, you are able to unsubscribe from our emails, stop receiving SMS and request to have you data removed by calling your clinic. Further details on how to do this can be found below.
If you are new to MySkin Boutiques, upon visiting our website and completing a consultation request form, we collect initial contact information, this includes:
If you are already a client of MySkin, had treatments with us or been to see us for a consultation, we may collect further information from you if you complete a medical questionnaire, a form on the website requesting an appointment, completing feedback or entering a competition:
If you are purchasing a service from our online shop, we will collect the following data to ensure the safe, anti-fraudulent processing of your purchase:
We are allowed to use your information in these ways and share the information as described below because:
Further details below explain how we require this information to understand your needs and provide you with a better service:
Internal record keeping
This ensures that your treatments are relevant, delivered ethically and safely for your skin type, hair type or health status based on the medical information you supply to us:
If you have provided consent when completing an enquiry form;
We may periodically send promotional emails or texts about new products & treatments, monthly newsletters, special offers or other information which we think you may find interesting using the contact details which you have provided.
From time to time, we may also use your information to contact you for market research purposes or customer feedback surveys. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
You can at any point unsubscribe from receiving any marketing or appointment information communications from us via our emails and text messages. Or you can directly contact our enquiry team to request to be removed.
Should you wish to make a complaint following an adverse reaction or unsatisfactory experience in one of our clinic:
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
We require to store your personal information including treatment information, images and buying data for certain periods of time due to compliance with the law and insurance purposes. We keep client records, including medical data, images and treatment data for 10 years from the last treatment or purchase with MySkin Boutiques. This data is then disposed of securely.
In cases where issues have arisen from treatment or customer service issues and these issues are ongoing we will keep the information for longer until a resolution has been completed. In this case the original documents are held securely in line with data protection at our head office and are only shared between 3rd parties as needed. These third parties consist of Insurers, underwriters and MySkin Boutiques. When cases are then closed the data is then disposed of securely.
In order to comply with legislation regarding the retention of financial data, all companies must hold their financial data, including details of whom goods have been sold to and purchased from, for a period of 6 years from the end of their last financial year. As a company we therefore retain records for 7 years to ensure we comply with the legislation in place
As a data subject, you have a number of rights. You can:
We have a strict Subject Access Request policy and your information will only be provided to you when the MySkin Boutiques team are satisfied of your identity.
You can request access to a copy of your information or you can ask to see your records whilst in a consultation with your practitioner.
When a request for a copy of your information has been received, the relevant person will:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from our emails, opting out of texts using the DS Stop number provided, or by calling, writing to or emailing your clinic.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to MySkin Boutiques, 35 Newhall Street, Birmingham, B3 1BA.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Appointment booking
Clients can contact MySkin Boutiques through telephone, email or social networks for inquiries and appointment bookings. Clients can also book their own patch tests and treatments through our online booking system.
We kindly ask that clients arrive around 10 minutes prior to the appointment. This allows time for the correct medical and consultation forms to be completed and for our therapists schedules to run smoothly.
Cancellation policy
We kindly ask that all clients who wish to cancel their appointment, telephone us at least 24 hours before the scheduled appointment. If less than 24 hours notice is given, then that treatment or session will be lost and is non-refundable or non-transferable to another date.
Our online booking system will not allow you to cancel or re-schedule your appointment within 24 hours of your appointment.
Late policy
Clients that will arrive late to their appointment, must let the clinic know via telephone as soon as possible. We will always try to accommodate our clients, however please understand that we may not be able to provide the full treatment time.
No-show policy
Clients that fail to attend their appointment without giving any notice will lose their treatment or session. The treatment or session will be non-refundable or non-transferable to another date.
Rescheduling
We work tirelessly to ensure that our clients have an outstanding experience at our clinics. There may be some occasions, where unfortunately we have to reschedule an appointment and we don’t take this option lightly.
Patch test
If a client hasn’t received laser hair removal with us before, the client must have a patch test before receiving any treatment.
The client must shave a small patch in the areas that they wish to have treated 12-24 hours before the consultation and patch test. If the consultation and patch test is for a full body package, the client must shave a patch on the forearm and lower leg. If the client is looking for their face to be treated, a patch on the chin and the back of the neck must also be shaved.
Laser hair removal (before treatment)
We kindly ask all clients to ensure that body hair is shaved, we recommend 12-24 hours before the appointment. If a client attends their appointment and is unshaven, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.
We kindly ask that all clients have removed all fake tan, body creams and deodorant before having treatment. If a client is receiving laser treatment on the facial area, we kindly ask that make-up and creams are removed before the appointment.
Laser hair removal (during course of treatment)
If a client is undergoing a course of laser hair removal, we advise the following:
If any of the above are not adhered to by the client, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.
Facial treatments
If clients are able to remove make-up and facial creams before facial treatments, then this would be hugely appreciated as it allows more time for the treatment itself. If clients are unable to removal make-up and facial creams before treatments, then our therapists will be able to remove this for you.
Medical Changes
If a clients has medical circumstances have changed, then the client must let the clinic or therapist know as soon as possible. Some medical conditions, like pregnancy, leave the client unable to receive some treatments from us. In these scenarios, clients may transfer their treatment to a suitable one for their medical condition or pause their membership.
Sale treatments and courses
Discounted and sale items are non-refundable, unless the client is unsuitable based on medical grounds. In this scenario, a doctors note must be provided.
Full price treatments and courses
If a full-price course or treatment has been purchased but unused, it is valid for a refund. If a full-price course of treatment has been partially used, the remaining sessions are non-refundable however they may exchanged for another treatment of the same monetary value.
Memberships
Clients who are signed up to a MySkin Boutiques in 6 or 8 subscription must pay their first installment before they receive any treatment. To allow time to start seeing results, clients must be signed up to their membership for a minimum of 6 months. After this, the membership is a month-by-month rolling agreement. If a client wishes to cancel their membership within the first 6 month period, this will only be agreed to on the grounds of medical reasons.
Clients are not permitted to cancel their own direct debits. If this is done, a charge will incur. To cancel a Direct Debit, clients must contact MySkin Boutiques via telephone at least 14 days prior to the next payment date, failure to do so will result in the next payment coming out.
Our subscriptions have been designed to provide an affordable option of receiving treatments. In the event that a client cannot attend their appointment, they will still be liable to pay for that monthly installment. Memberships still abide by our cancellation, late and no-show policy.
All refund requests and enquiries must be made in writing to info@msboutiques.co.uk
Consultations for our laser hair removal & skin treatments are completely free when you buy a course of treatments, otherwise there is a £25 fee.
This can either be fully refunded after your consultation or deducted from the cost of treatment/products you purchase. If we determine that the treatments are not suitable after the consultation – a refund for the treatment cost will be given but £25 will be deducted.
Unfortunately due to appointment demand if you fail to give us 48 hours’ notice or do not attend your consultation the deposit will not be non-refundable.
All our treatment courses are valid for 15 months from the date of purchase, and we highly recommend you maintain the frequency of appointments as recommended by your skin expert (generally every 4 to 6 weeks) so you can take advantage of your sessions within the time period.
It is your responsibility to notify us if you are on any medication, change medication or have any medical conditions, including pregnancy, that may prevent you from being able to use your treatments, in which case your course can be put on hold.
If you are not receiving the expected results from your treatment course you have the option to swap your treatment course for an alternative treatment of the same value.
In the event the client chooses a cheaper treatment course no refund will be given. Similarly, you are welcome to choose a treatment of higher value but the difference between the original treatment and the higher value treatment must be paid.
All treatment course prices are subject to change without prior notice.
10% discount applicable to courses of treatments only. This discount cannot be used in conjunction with any other offer or promotion. Valid NUS card required when treatment purchased. Offer available to new and existing clients. Discounted Treatments only available during off-peak time slots.
Referring friend: We will add £50 to your account for each friend you recommend. This offer can only be redeemed when the referring friend purchases their first treatment, with a minimum spend of £75.
There’s no maximum number of friends you can refer, and you can store up to 2 referral rewards on your account, i.e. a maximum of £100 to be redeemed against a treatment purchase. Refer a friend scheme excludes top-up courses.
To redeem your reward, you must also spend a minimum of: £75 with 1 friend on account or £150 with 2 friends on account. Not to be used in conjunction with any other offer, and there is no cash alternative.
Referred friend: Receive £50 off your first treatment, with a minimum spend of £150. Cannot be used in conjunction with any other offer. Normal consultation rules apply.
Leave a review on our Google Review platforms and be entered into a monthly draw to win a £25 MySkin Boutiques gift voucher. Winners are picked at random, with one review entry allowed per person.
If the winner does not respond to contact from Marketing within one month, another winner will be picked. Voucher expires 3 months from issue.
All service prices are in £ Sterling including VAT at the current UK rate. We reserve the right to change any advertised price before accepting an service request. All services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable service(s).
Payment online can be made via Debit or Credit card. Payment will be debited to your account before confirmation of your service. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from MySkin Boutiques.
You will be sent an email confirming receipt of your order with MySkin Boutiques. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.
Personal and credit card details are sent to us using secure Internet Technology. This provides a secure link between your computer and our site when transferring personal and payment information. We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, unauthorised access to any data you provide when accessing or ordering from MySkin Boutique.
We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number). The privacy of your personal information is very important to us. Please see our privacy policy above. From time to time we may send you email notifications of new arrivals or promotions from MySkin Boutique.
In all emails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. If you have saved your login details, you may also opt out or in from future mailings by changing your mailing list options.
MySkin Boutique will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. As a statement these Terms and Conditions do not affect your statutory rights as a consumer. Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.msboutiques.co.uk (“Our Site”).
Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site.
If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.
Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
Information About Us
Our Site, www.msboutiques, is operated by MySkin Laser Clinic, also trading under the name MySkin Boutique, a company registered in England, whose main trading address is 95 Newhall Street, Birmingham, B3 1BA.
Access to Our Site
Access to Our Site is free of charge.
It is your responsibility to make any and all arrangements necessary in order to access Our Site.
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Accounts
Certain parts of Our Site (including the ability to purchase services from Us) may require an Account in order to access them. You may not create an Account if you are under 18 years of age.
If you are under 18 years of age and wish to use the parts of Our Site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.
When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately. We will not be liable for any unauthorised use of your Account.
You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.
Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 17.
If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access.
Intellectual Property Rights
With the exception of User Content (see Clause 6), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
Subject to sub-Clauses 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
You may:
User Content
User Content on Our Site includes (but is not necessarily limited to) reviews, comments and images.
An Account is required if you wish to submit User Content. For terms and conditions pertaining to Accounts, please refer to Clause 4.
You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 12.
You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.3. You will be responsible for any loss or damage suffered by Us as a result of such breach.
You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. When you submit User Content you grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our Site. In addition, you also grant Other Users the right to copy and quote your User Content within Our Site.
If you wish to remove User Content from Our Site, the User Content in question will be anonymised by removing your username and any personal derails about you. Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or If We receive a complaint from a third party and determine that the User Content in question should be removed as a result.
Links to Our Site
You may link to Our Site provided that:
You may not link to Our Site from any other site the main content of which contains material that:
Please note that the content criteria described under sub-Clause 7.4 apply only to content over which the owner and/or operator of the site in question has direct control. You will not, therefore, be in breach of these Terms and Conditions if, for example, other users of a site on which you establish a link to Our Site post content (such as comments) that violates the above criteria.
Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Disclaimers
The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.
We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning services for sale through Our Site.
Our Liability
The provisions of this Clause 10 apply only to the use of Our Site and not to the sale of services, which is governed separately by Our Sale of Services Terms and Conditions.
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
If you are a commercial user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware, however, subject to sub-Clause 9.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Viruses, Malware and Security
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in sub-Clause 10.5.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of sub-Clauses 11.3 to 11.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Usage Policy
You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 12. Specifically:
When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 12 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies. These policies are incorporated into these Terms and Conditions by this reference.
Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Contacting Us
To contact Us, please email Us at info@msboutiques.co.uk or using any of the methods provided on Our home page at www.msboutiques.co.uk
Communications from Us
If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 5 business days for your new preferences to take effect.
For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info@msboutiques.co.uk.
Data Protection
Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.
We may use your personal information to:
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
| “Appeal” | means your request to escalate a Complaint from Level One to Level Two if you are not satisfied with the outcome at Level One; |
| “Appeal Handler” | means an employee of MySkin Laser Clinic working at management level who will handle Level Two Complaints; |
| “Business Day” | means, any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business in England; |
| “Complaint” | means a complaint about goods and services sold by MySkin Laser Clinic, about our customer service, or about our employees; |
| “Complaint Handler” | means an employee of MySkin Laser Clinic working at management level who will handle Level One Complaints; |
| “Complaints Policy” | means this document; |
| “Complaints Procedure” | means the internal complaints handling procedure of MySkin Laser Clinic which is followed when handling a Complaint; |
| “Complaint Reference” | means a unique code assigned to your Complaint that will be used to track your Complaint; |
| “External Resolution” | means the referral of your Complaint to an external body or organisation for resolution if you are not satisfied with the outcome at Level Two; |
| “Level One” | means the first stage in our complaints handling procedure under which your Complaint will be handled by a Complaint Handler; and |
| “Level Two” | means the second stage in our complaints handling procedure under which you may appeal the outcome of a Level One Complaint. Your Complaint will be handled by an Appeal Handler. |
If you have any questions or require further information about any aspect of this Complaints Policy or about our Complaints Procedure, please contact us by email at info@myskinlaserclinic.com.
Millennium Studios
95 Newhall Street
Birmingham B3 1BA
